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MORE THAN A CAREER

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CHANGE LIVES.

At Vigilance, every day is a chance to make a meaningful difference in people’s lives. Our team of physicians, nurses, nursing assistants, care managers and more—pursue the mission to help our providers improve the health and lives of their patients, care givers, and family members.

Vigilance is looking for extraordinary people to join our rapidly growing team. We offer an inspirational, fun, innovation-driven work environment. Our team members enjoy great pay, benefits and perks, but they also value the opportunity to learn from some of the most passionate and driven people in the industry. If you share our obsession with patient satisfaction and patient improvement, as well as our absolute focus on changing healthcare by enhancing the experience of both the patient and healthcare providers, then we invite you to send us your application today!

MORE THAN A CAREER

AN OPPORTUNITY TO
CHANGE LIVES.

At Vigilance, every day is a chance to make a meaningful difference in people’s lives. Our team of physicians, nurses, nursing assistants, care managers and more—pursue the mission to help our providers improve the health and lives of their patients, care givers, and family members.

Vigilance is looking for extraordinary people to join our rapidly growing team. We offer an inspirational, fun, innovation-driven work environment. Our team members enjoy great pay, benefits and perks, but they also value the opportunity to learn from some of the most passionate and driven people in the industry. If you share our obsession with patient satisfaction and patient improvement, as well as our absolute focus on changing healthcare by enhancing the experience of both the patient and healthcare providers, then we invite you to send us your application today!

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Want to close Gaps in Care? Don't miss this Infographic.

[/vc_column_text][vc_column_text css=".vc_custom_1707346194105{padding-top: -40px !important;}"]Closing Gaps in Care (GIC) not only transforms patient health outcomes but also improves quality scores and can increase reimbursements for value-based care and quality improvement programs. This infographic examines the benefits of a people-centered approach to help FQHCs close care gaps. This proven method focuses on consistent patient outreach, education, and appointment scheduling.[/vc_column_text][vc_column_text css=".vc_custom_1707346258816{padding-top: -40px !important;}"]If your center is struggling to close gaps in care, Vigilance can help. Email us or call 805.823.0981 to get started.[/vc_column_text][ut_fancy_image image="3776"][/ut_fancy_image][/vc_column][vc_column width="1/2"][wpforms id="3897" title="true" description="false"][/vc_column][/vc_row]
[vc_row][vc_column][vc_column_text]   Two things we learned about Marc Hackett in our time together: he's a NASCAR fan, and this would be his first official interview. His love of racing certainly makes sense as Marc hails from and lives in Indiana, home of the legendary Indy 500 and Indianapolis Motor Speedway. More surprising was that he was new to interviews. He was so easy to talk to and shared so many valuable insights from his 28 years of experience in the Community Health Center (CHC) world and now as the CEO of Jane Pauley Community Health Center. In our interview, Marc tells us about his wins, challenges, and takeaways from implementing FQHC quality programs inside and beyond the center's walls. We also dive into hot topics like chronic care management (CCM), the power of Health Care Navigators (HCNs), and the importance of working within the Medicare 65+ population. We’d say that’s pretty impressive for a first interview. For some background, Marc joined Jane Pauley Community Health Center (JPCHC) as CEO in 2009. The newly founded organization had one site, serving 4,000 patients a year. Today, they are a recognized Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) with ten sites and over 100,000 annual patient visits. It’s been a time of impressive growth but also rapid change, with a focus on partnerships with state hospital networks and health systems like the Indianapolis-based Community Health Network. During this time of expansion, Jane Pauley’s leadership team never wavered in their commitment to providing high-quality patient care. They kept care management and quality improvement strategies in mind and constantly looked for ways to improve patient experience and outcomes. Even when faced with shortages of staff, funding, and resources, they continued to find innovative ways to improve the quality of care they delivered. 

Hi, Marc! So nice to have you. Let’s start with a little background on Jane Pauley Community Health Center, that’s a pretty famous name. 

Jane Pauley, or JP, as we call it, is central Indiana’s trusted nonprofit provider of affordable primary, behavioral, and dental health services. We’re an FQHC with 10 locations and over 250 staff, providing high-quality care regardless of coverage or ability to pay. Our patient population is about 65 percent Medicaid, 5 percent Medicare, 10 percent uninsured, and 20 percent privately insured.  Our name, of course, comes from Emmy-winning TV news personality Jane Pauley. She’s done so many things: The Today Show, Dateline, and now she hosts CBS Sunday Morning. She was born in Indianapolis, Indiana, a fifth-generation Hoosier, and graduated from Indiana University. She also went to Warren Central High School, just a short walk from our offices.  Jane Pauley lends us her name to care for her hometown. As a longtime children’s and mental health spokesperson, she’s been vocal in sharing her journey with late-diagnosed bipolar. She’s done a lot to remove stigmas around mental health, taking medications, and getting the care you need. She’s an exceptional person in our state and for our center.

There’s been some pretty impressive growth at Jane Pauley. How do you manage that while keeping an eye on quality?

Patient experience and quality of care are part of everything we do. We are always looking for ways to close Gaps in Care (GIC) to improve our care management programs and, ultimately, our quality outcomes. Whether on a staff level or a new technology for EHRs, we want to constantly beef up our internal quality measures.  One resource that we could not do without is our amazing Community Resource Navigators (CRNs). Huge shout out to our team!! They are the direct ties to our community and make a huge difference every day. Anyone can make an appointment with a CRN at our center, whether they are patients or not. The HCN helps with access to coverage, care, and other resources. They help sign people up for Medicaid on the spot and help them set up payment plans or apply the sliding fee scale. We’re fortunate to have certified State Health Insurance Assistance Program (SHIP) navigators on our team. They are versed in Medicare and can help with access to state coverage or even dual eligibility. 

What’s a unique way you’re working to improve outcomes? 

Well, here in Indiana, we have an abundance of county fairs. I love a good fair, and being at the booth is always a great time. Fair food is fun, but this is a great chance to educate the community about nutrition or other health resources. However, our primary goal is to get people to schedule an HCN appointment. Let them know we are here, care is available, and we can help them with that process at no cost.  When I’m at one of these community outreach events, I always make it a point to speak with any of our patients. I want to know about their experiences with us, both positive and negative. It’s a great way to get to the heart of the issue and see what needs to be fixed. As we know from our board of directors, community members, especially patients, offer the most significant insights. 

We love to share FQHC wins. Tell us about a care management achievement you are proud of. 

While not specific to Indiana, we do struggle with tobacco use, consistently ranking in the country’s top 10. It’s a top priority and a big thorn in the side of every healthcare executive in the state.  I’m specifically proud of a hypertension grant that Jane Pauley received. We worked to enroll over 1,100 patients in a hypertension/ high blood pressure improvement program, including free self-monitoring kits. The data collected flowed directly into our Epic EHR system. The program was very successful, with participants showing improved numbers and better overall control of their conditions. 

Talk to us about adding Chronic Care Management to your strategy.

Like many community health centers, JPHC is navigating our way through Chronic Care Management (CCM): non-face-to-face care coordination services for Medicare’s sickest beneficiaries—those with two or more chronic conditions. It’s a small percentage of our population, maybe 5%, so it can sometimes, I admit, fall to the side. Most health centers are structured that way. I’m honestly not sure why, and with the massive baby boomer generation growing older, we knew we needed to change that.  Two things brought CCM to the forefront for me. The first was hearing a 65+ Medicare patient with multiple chronic conditions say, “You are the best-kept secret in town.” While it was a great compliment, we don’t want to be a secret. We want to be a resource and point of access for everyone in our community regardless of their coverage, Medicare, Medicaid, no coverage, private insurers. Especially with the exploding numbers of the 65+ population and their often more complex needs, we want people to know we are here and ready to serve them.  The second thing was meeting up with Vigilance at the NACHC CHI Conference in Orlando. They had prepared a Population Health Strategy Report for us, showing how they could help us with that 65+ population. It really enticed me because what they’re offering is something we’d like to do ourselves, but we don’t have the staff, time, or resources to do population health for that Medicare population.  Vigilance takes that extra step for us, conversing with patients and saying, " Hey, I noticed you didn’t get your flu shot; why not? Can I schedule your appointment for that? Or I see you were in the office last week, and the provider gave you instructions. Are you following them? If not, let's discuss why you’re not and see if we can rectify that. The model intrigued me, and when I brought this proposal back to our team, the leadership all agreed it was a worthwhile endeavor.

Why are Chronic Care Management and similar programs becoming so important?

The 65+ age group is growing, that’s first and foremost. It just makes good sense to be prepared for demographic changes in your community. As people age, they may use the health system more, or maybe they should be but aren’t. They may require a bit more time with an advocate or help navigating complex care directives.  We want people to know they can bring in all that overwhelming Medicare paperwork. Just gather it all up, stuff it in a bag, and bring it in. Our team will help you navigate the process and understand your choices for free, whether you are a patient or not. It’s a valuable resource, and we want people to know we're here.  Many people also don’t realize that Medicare waives the $200 deductible for patients who go to FQHCs. Eliminating that fee removes one more obstacle to care. When Vigilance helps patients with this type of education, that helps us improve adherence and, ultimately, quality of care. 

What is the biggest hurdle for an FQHC looking to implement a Chronic Care Management program?

The only thing holding you back is you! The good news is there aren’t many upfront costs involved; eventually, you can bill for these services, creating downstream revenue. Again, this is what caught my eye with Vigilance. It’s kind of like “found revenue” that you didn’t have before.

OK, that sounds very appealing. So what will you do with all this ‘Found Revenue’?

We’re big into education. We partner with a large family practice residency program through the Community Health Network. They have 30 residents. It’s a 10/10/10 model, so they graduate ten each year and bring in ten new each year. The residents rotate through one of our sites for their pediatric and OBGYN experience. FQHCs serve the neediest of the needy, and it’s an essential training experience for these providers. We hope to partner with them even more as we continue to grow. Another goal is to start a family nurse practitioner program. I think these programs would benefit any community health center. There’s a provider shortage, and we must consider new ways to handle the unique, growing, and complex needs of FQHC patients and other vulnerable populations.  The provider shortage is especially prevalent in behavioral health, one of our fastest-growing service lines, and near and dear to the Jane Pauley mission. Coming out of COVID, we find that 70% of patients who come in for a primary care visit also deal with at least one behavioral health issue. There’s such a need for that type of care. We’ve hired over 40 behavioral health clinicians and could use 40 more. That’s another critical model we’re focusing on.

Do you have any community events scheduled for the New Year? We’d love to share!

We’ll be back on the County Fair circuit for sure. But over the winter months, we'll definitely increase our community outreach around flu and other vaccinations. We can also help connect people to important resources like shelters and heating assistance. 

Marc, it’s been a pleasure speaking with you. Thank you for sharing your experiences. There are so many valuable takeaways for other FQHC leaders considering care management strategies. Again, it's hard to believe it was your first interview; you did an excellent job. Do you have any last thoughts you’d like to offer?

Providing the best possible care is the core of the FQHC mission. Everything we do should orbit around that goal. It’s never easy, and it’s ok to consider outside help. Do whatever it takes to make it happen. As we like to say at Jane Pauley, “If we see 400 patients today, that’s 400 chances to change somebody’s life. Let’s make sure it’s in a positive way.”[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css_animation="none"][/vc_column_text][vc_column_text]

Interested in Chronic Care Management for your FQHC?

Request a complimentary Population Health Strategy Report.

[ut_button color="mid-blue" target="_self" link="https://survey.zohopublic.com/zs/noBTwz" size="large" ]Get Your Custom Report [/ut_button]  [/vc_column_text][/vc_column][/vc_row]

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Vigilance Logo 150x40px.pngCM and Pt on Phone.jpg

Yesterday, the U.S. Department of Health and Human Services (HHS) announced a second extension of the application period for Medicaid and CHIP providers to apply for payments from the Provider Relief Fund (PRF). The new deadline for applications is Friday, August 28.

Further, HHS announced that starting on August 10, providers who received automatic payments from the general distribution (the initial $30 billion from the PRF that HHS distributed based on Medicare FFS utilization) and did not apply to receive additional funds at that time will be given another opportunity to apply.

This reopened application period will last from August 10 to August 28. This should allow providers who received nominal payments to apply and receive the intended total payment of two percent of net patient revenue.

The attached email contains additional information, and an HHS press release on these steps can be accessed here: https://www.hhs.gov/about/news/2020/07/31/hhs-extends-application-deadline-for-medicaid-providers-and-plans-to-reopen-portal-to-certain-medicare-providers.html.

 

We encourage you to investigate these additional opportunities and take advantage of these extensions.

Sincerely,

Your Vigilance Health partners

   

Yesterday, the U.S. Department of Health and Human Services (HHS) announced a second extension of the application period for Medicaid and CHIP providers to apply for payments from the Provider Relief ...

[vc_row][vc_column][ut_header lead_color="#000000"]Remote patient monitoring, especially during this era of COVID-19, has become an even more important and essential service. With the new advancements in Telehealth and remote patient monitoring, the future of healthcare is becoming more focused on remote care. Remote patient monitoring and telehealth services aren't a replacement for regular doctor visits, but actually go hand-in-hand with them. When a patient usually visits there doctor, the goals set by doctors and patients in those appointments are often left unchecked for 3-6 months! This prevents patients from progressing in there treatment plans, and leaves doctors frustrated with no courses of action. Consistent and effective Remote Patient Monitoring is the obvious solution to this age old problem! What is Remote Patient Monitoring? At its core, it achieves three important goals;
  • Improves Patient Outcomes by monitoring patients progress outside of the doctors office
  • Gets Patients more involved in there own care, by setting goals and keeping treatment plans relevant
  • Allows doctors to more accurately coordinate treatment using months of additional data collected through Remote Patient Monitoring
[/ut_header][/vc_column][/vc_row][vc_row][vc_column width="1/2"][ut_header align="left" title="The Patient Journey" lead_color="#000000"]Its important to have patients engaged in treatment. The path to treatment and recovery should include consistent check ups, coaching, education, and most importantly clear and concise communication! With our care managers collaborating with a patients doctor, everyone becomes more informed and patients are more likely to have positive outcomes and a positive experience through there treatment. [/ut_header][/vc_column][vc_column width="1/2"][ut_image_gallery thumbnail_size="full" alt="off" shadow="yes" gallery="3834"][/vc_column][/vc_row]
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Closing Gaps in Care Infographic

Health centers across the nation are struggling to close gaps in care. At Vigilance, we've been at the forefront of aiding community health centers like yours in overcoming these challenges. Download the Gaps in Care infographic to see the impact of strategic partnerships in achieving clinical goals. Download here...[/vc_column_text][vc_column_text css=".vc_custom_1707325938389{margin-top: -20px !important;padding-top: 120px !important;}"]

Qualifying Chronic Conditions:

Patients who are looking to enroll in the Chronic Care Management Program offered by Medicaid must have a minimum of two different chronic conditions to qualify. Below is a list of some of the major qualifying chronic conditions, though there are more conditions that are not listed below.   Continue Reading...[/vc_column_text][/vc_column][/vc_row][vc_row full_width="" css=".vc_custom_1595889702837{border-radius: 3px !important;}"][vc_column width="1/2"][ut_fancy_image image="3783" border="#000000"][/ut_fancy_image][/vc_column][vc_column width="1/2" css=".vc_custom_1595890219846{margin-top: -20px !important;border-radius: 5px !important;}"][vc_column_text]

G0506 CPT - CCM Program Initiative

Since the beginning of 2017, and continuing into 2020, the G0506 CPT code introduces new policies into CCM program is now compensating providers for the amount of time spent during patient intake.   Continue Reading...[/vc_column_text][/vc_column][/vc_row][vc_row full_width="" css=".vc_custom_1595889702837{border-radius: 3px !important;}"][vc_column width="1/2"][ut_fancy_image image="3821" border="#000000"][/ut_fancy_image][/vc_column][vc_column width="1/2" css=".vc_custom_1595890228720{margin-top: -20px !important;border-radius: 5px !important;}"][vc_column_text]

Chronic Care Staffing

At Vigilance Health, we understand how daunting CCM, and meeting Medicaids requirements for reimbursement can be. Not only is it daunting to meet the minimum required patient to care manager benchmarks, but also to meet the chronic care staffing necessary to treat each patient.   Continue Reading...[/vc_column_text][/vc_column][/vc_row]
[vc_row css=".vc_custom_1595627522931{margin-top: -220px !important;background-color: #ffffff !important;}"][vc_column][ut_header title="Chronic Conditions that Qualify for Chronic Care Management" lead_color="#000000"]Patients who are looking to enroll in the Chronic Care Management Program offered by Medicaid must have a minimum of two different chronic conditions to qualify. Below is a list of some of the major qualifying chronic conditions, though there are more conditions that are not listed below. If you are unsure whether your conditions would qualify you for Chronic Care Management program, feel free to contact us at 805-823-0981 For your condition to qualify as a chronic conditions covered by the CCM program, it must:
  • Be a condition that is expected to last at least 12 months, or until the death of the patient
  • Be a condition that puts the patient at a significant risk of death, functional decline, or exacerbation/decompensation
For an official database of all chronic conditions that are possibly applicable, check out the Condition Categories HERE[/ut_header][vc_column_text]
CCW Chronic Conditions
Acquired HypothyroidismChronic Kidney Disease
Acute Myocardial InfarctionChronic Obstructive Pulmonary Disease
Alzheimer's DiseaseDepression
Alzheimer's Disease, Related Disorders, or Senile DementiaDiabetes
AnemiaGlaucoma
AsthmaHeart Failure
Atrial FibrillationHip / Pelvic Fracture
Benign Prostatic HyperplasiaHyperlipidemia
Cancer, ColorectalHypertension
Cancer, EndometrialIschemic Heart Disease
Cancer, BreastOsteoporosis
Cancer, LungRheumatoid Arthritis / Osteoarthritis
Cancer, ProstateStroke / Transient Ischemic Attack
Cataract
 
Other Chronic or Potentially Disabling Conditions
ADHD, Conduct Disorders, and Hyperkinetic SyndromePersonality Disorders
Alcohol Use DisordersPost-Traumatic Stress Disorder (PTSD)
Anxiety DisordersPressure and Chronic Ulcers
Autism Spectrum DisordersSchizophrenia
Bipolar DisorderSchizophrenia and Other Psychotic Disorders
Cerebral PalsySensory - Blindness and Visual Impairment
Cystic Fibrosis and Other Metabolic Developmental DisordersSensory - Deafness and Hearing Impairment
Depressive DisordersSickle Cell Disease
Drug Use DisordersSpina Bifida and Other Congenital Anomalies of the Nervous System
EpilepsySpinal Cord Injury
Fibromyalgia, Chronic Pain and FatigueTobacco Use
Human Immunodeficiency Virus and/or Acquired Immunodeficiency Syndrome (HIV/AIDS) *Traumatic Brain Injury and Nonpsychotic Mental Disorders due to Brain Damage
Intellectual Disabilities and Related ConditionsViral Hepatitis (General), including: Hepatitis A, Hepatitis B (acute or unspecified), Hepatitis B (chronic), Hepatitis C (acute), Hepatitis C (chronic), Hepatitis C (unspecified), Hepatitis D, Hepatitis E
Learning Disabilities
Leukemias and Lymphomas
Liver Disease, Cirrhosis and Other Liver Conditions
Migraine and Chronic Headache
Mobility Impairments
Multiple Sclerosis and Transverse Myelitis
Muscular Dystrophy
Obesity
Opioid Use Disorder
Other Developmental Delays
Peripheral Vascular Disease (PVD)
[/vc_column_text][/vc_column][/vc_row]
[vc_row css=".vc_custom_1595605398145{margin-top: -170px !important;background-color: #ffffff !important;}"][vc_column][ut_header align="center" title="Chronic Care Staffing" lead_color="#000000"]At Vigilance Health, we understand how daunting CCM, and meeting Medicaids requirements for reimbursement can be. Not only is it daunting to meet the minimum required patient to care manager benchmarks, but also to meet the chronic care staffing necessary to treat each patient. Not to mention the time and resources dedicated to train each and every care manager. With one wrong move, you could loose the reimbursement revenue needed to fund such a program, and a great opportunity to treat patients can quickly turn into a unnecessary burden. That's where we come in! Vigilance Health has a full office of chronic care staffing care managers, all who are trained and practiced in managing patients chronic conditions. Be sure that once patients leave the doctors office, Vigilance Health will be by there side all the way. A Guaranteed reimbursement model, with personal and special care for each and every patient in our program, Vigilance Health as your partner in practice will create improved patient outcomes and patient involvement. [/ut_header][/vc_column][/vc_row][vc_row css=".vc_custom_1595606302726{background-color: #6dd9ff !important;}"][vc_column width="1/2"][ut_animated_image size="full" image="3806"][/vc_column][vc_column width="1/2"][ut_header align="center" title="Chronic Care Staffing Team" lead_color="#000000"]Vigilance Health offers a team of Chronic Care Staffing, with dedicated Chronic Care Staffing Managers for each and every patient. As Patients and Care Managers build a relationship, care managers can always be asked for by name, and conversations between patients and care managers become less of a chore; Our goal is to get patients comfortable calling our team and opening a dialogue for true, bilateral care management. Our Chronic Care Staff are trained professionals with years of experience managing and communicating with patients, and will be a delighted addition to a patients treatment, and future doctor-patient relations. [/ut_header][/vc_column][/vc_row][vc_row][vc_column][ut_header title="Summary of Service:" lead_color="#000000"]Vigilance Health's Chronic Care Management service is comprehensive, and includes extensive record keeping of all patients important health information, maintenance of a patients ECP, alterations of care and care management services, Chronic Care Staffing, and coordinating patient care plans and health data with partnered practices. Vigilance Health focuses on a solid and dependable relationship between patients and care managers, supporting patients with treatment of there chronic conditions and successful achieving personal health goals. Vigilance Health offers 24/7 care and health information, including but not limited to preventive health care, patient and care manager relationship, chronic care staffing, and coordinating with a patients doctor office with regular update's on each patient. The webinar below is lead by two healthcare delivery & reimbursement experts talk about a few of the reimbursement programs offered in the CCM program, and how to take advantage of new CPT codes, performance bonuses, and quality incentives. NOW is the time to take a proactive step toward a more patient-centric value-based care model—and take advantage of the programs that reward you financially for improved care coordination, higher quality, and decreased costs. [/ut_header][ut_video_player url="https://player.vimeo.com/video/263601602" poster="3784"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][ut_btn button_add_icon="yes" button_icon_type="fontawesome" button_align="bklyn-btn-left" font_weight="" button_text="About Chronic Care Management for Partners" button_icon="fa fa-arrow-left" button_link="url:https%3A%2F%2Fwww.vigilancehealth.com%2Fccm-for-partners%2F|||"][/vc_column][vc_column width="1/2"][ut_btn button_add_icon="yes" button_icon_type="fontawesome" button_icon_align="right" button_align="bklyn-btn-right" font_weight="" button_text="About Our Chronic Care Management Softwares" button_icon="fa fa-arrow-right" button_link="url:https%3A%2F%2Fwww.vigilancehealth.com%2Fchronic-care-management-software%2F|||"][/vc_column][/vc_row]
[vc_row css=".vc_custom_1595451500307{margin-top: -160px !important;background-color: #ffffff !important;}"][vc_column][ut_header title="G0506 CPT CODE - New Requirements for CCM Programs" lead_color="#000000"]Since the beginning of 2017, and continuing into 2020, the G0506 CPT code introduces new policies into CCM program is now compensating providers for the amount of time spent during patient intake. This includes time spent creating a patient treatment plan and evaluating the patient. [/ut_header][ut_header lead_color="#000000"]In addition, practices who decide to individually carry out comprehensive appraisal & Chronic care management care planning can benefit from the G0506 code, and may be entitled to additional reimbursement by medical. Such reimbursements would be covered by HCPCS code G0506. Reporting the code is available one time each billing cycle, in concurrence with the Chronic Care Management initiation. [/ut_header][/vc_column][/vc_row][vc_row][vc_column width="1/2"][ut_animated_image size="full" image="3796"][/vc_column][vc_column width="1/2"][ut_animated_image size="full" image="3797"][/vc_column][/vc_row]
[vc_row][vc_column][ut_fancy_image image="3793"][/ut_fancy_image][/vc_column][/vc_row][vc_row][vc_column][ut_btn button_add_icon="yes" button_icon_type="fontawesome" button_fluid="yes" font_weight="" button_text="CDC Resources" button_icon="fa fa-user-o" button_background="#1f9bec" button_text_color="#ffffff"][/vc_column][/vc_row][vc_row][vc_column][ut_header title="Chronic Care Management During COVID-19" lead_color="#000000"]At this point, the entire world is aware of the pandemic that has been and continues to unfold daily. In these uncertain times, Chronic Care Management During COVID-19 and Remote patient monitoring have become more valuable and a more viable alternate to treatment of chronic care patients. For FQHCs & Private Practices who depend on effective treatment of patients with such chronic conditions, Chronic Care Management During COVID-19 in conjunction with CCM Software and Services like Vigilance Health can offer huge benefits: 1) Patients with Chronic Conditions can receive proper treatment through more active tel-health services 2) The increase in revenue created by the CCM program can act as fuel for practices who may be seeing patients less regularly 3) With trained staff who will offer clients proper COVID-19 safe practices within there treatment, patients are less likely to contribute to the pandemic at hand We believe that an crucial part of proper Chronic Care Management During COVID-19 will be COVID-19 education and best practice procedures. Listed below are resources and approved literature that can assist those who may be unsure of how to respond to the changes necessary to keep chronic care patients safe during COVID-19.[/ut_header][/vc_column][/vc_row][vc_row][vc_column width="1/2"][ut_header align="center" font_size="21" title="COVID-19 Stop the Spread of Germs"][/ut_header][ut_video_player url="https://www.youtube.com/watch?v=W-zhhSQDD1U"][/vc_column][vc_column width="1/2"][ut_header align="center" font_size="21" title="COVID-19 Stop the Spread of Germs"][/ut_header][ut_video_player url="https://www.youtube.com/watch?v=d914EnpU4Fo"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Chronic Care Management during COVID-19 can increase the success in your Chronic Condition patients treatment

check out some of the pages below:

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][ut_fancy_link url="https://www.vigilancehealth.com/chronic-care-management/"]Chronic Care Management[/ut_fancy_link][ut_fancy_link url="https://www.vigilancehealth.com/chronic-care-management-software/"]Chronic Care Management Software[/ut_fancy_link][ut_fancy_link url="https://www.vigilancehealth.com/ccm-for-partners/"]Chronic Care Management for Partners[/ut_fancy_link][/vc_column][/vc_row]
[vc_row css=".vc_custom_1595347671126{margin-top: -200px !important;background-color: #ffffff !important;}"][vc_column width="1/2"][ut_header align="center" title="Chronic Care Management Software CARE SUITE® TECHNOLOGY" lead_color="#000000"]Our Chronic Care Management Software is at the core of what Vigilance Health accomplishes. Our Chronic Care Management software weighs practicality with usability, making it easy for both doctors and clinics to access and update patient files while also allowing Chronic Care Managers to effortlessly connect with patients between appointments, updating patient information and recording a patients progress. A strong and dedicated Care Management team alongside a powerful Chronic Care Management Software can mean the difference between a stagnant treatment & an involved doctor and patient relationship. Our CCM Software is HIPAA Compliant, with state of the art security and technology. Never again will a patient be lost in the sea of paperwork & red tape[/ut_header][/vc_column][vc_column width="1/2"][ut_header align="center" title="CCM Management Requirements" lead_color="#000000"]CMS and Medicare drafted a brand new program which has allowed providers to reimburse private practice clinics and FQHC's for over-the-phone care management services. The new programs offers providers a reimbursement, the national average for Private practices being $40 per patient, per month. [/ut_header][ut_btn button_add_icon="yes" button_icon_type="fontawesome" button_size="bklyn-btn-normal" font_weight="" button_text="Chronic Care Management Requirements " button_link="url:https%3A%2F%2Fwww.cms.gov%2FOutreach-and-Education%2FMedicare-Learning-Network-MLN%2FMLNProducts%2FDownloads%2FChronicCareManagement.pdf|||" button_icon="fa fa-download"][ut_header align="center" lead_color="#000000" css=".vc_custom_1595364228659{margin-top: -20px !important;}"]While this sounds great, the requirements for the CCM program are difficult to meet on your own, and even more difficult to do effectively. That is where we come in! With some of the best CCM software and a fully staffed care management team, trained in both patient relations & professionals within our advanced CCM Software, our care management team is ready to help each and every patient with their chronic conditions. [/ut_header][/vc_column][/vc_row][vc_row css=".vc_custom_1595352334873{background-color: #98ccff !important;}"][vc_column width="1/2"][ut_fancy_image image="3784"][/ut_fancy_image][ut_btn button_fluid="yes" font_weight="" button_text="View the Software" button_link="url:https%3A%2F%2Fwww.vigilancehealth.com%2Fbusiness-intelligence%2F|||"][/vc_column][vc_column width="1/2"][ut_header lead_accent_font_weight="bold" title="CCM Software: Intelligence in Patient Care" lead_color="#000000"]THE Chronic Care Management Software Vigilance Care Suite® offers our providers direct access to effective and supporting data for patients. No more delays in reporting data that could negatively impact patients health and treatment plans. Effective, informative, and intelligence embedded into our chronic care management software guarantees patient & doctor satisfaction and insures and more viable route to successful treatment for each and every patient. No more delays, miscommunication, or untreated symptoms; Care managers in partnership with advanced chronic care management software are the key to successful treatment . [/ut_header][/vc_column][/vc_row][vc_row][vc_column width="1/3"][ut_big_icon icon="fa fa-road" icon_color="#25a4ed"][ut_header align="center" title="COORDINATING CARE" lead_color="#000000" css=".vc_custom_1595433947870{margin-top: -30px !important;}"]From Initial intake to concurrent doctor visits, we take time for each and every patient to accurately and efficiently coordinate car with there doctor. [/ut_header][/vc_column][vc_column width="1/3"][ut_big_icon icon="fa fa-user" icon_color="#25a4ed"][ut_header align="center" title="PERSONALIZED TREATMENT" lead_color="#000000" css=".vc_custom_1595434021476{margin-top: -30px !important;}"]Patients, Care Managers, and Doctors all use our CCM software to stay up to date on directives from doctors and patients progress[/ut_header][/vc_column][vc_column width="1/3"][ut_big_icon icon="fa fa-refresh" icon_color="#25a4ed"][ut_header align="center" title="24/7 ACCESS " lead_color="#000000" css=".vc_custom_1595434103142{margin-top: -30px !important;}"]Our CCM team are available for you 7 days a week, 24 hours a day. Never feel alone in your treatment again. [/ut_header][/vc_column][/vc_row][vc_row][vc_column][ut_parallax_quote icon="fa fa-quote-left" cite="Vigilance Health"]With an investment in properly trained care management teams and industry care management software, patients care is better managed and future issues down the line are often removed entirely [/ut_parallax_quote][vc_row_inner][vc_column_inner width="1/2"][ut_header align="center" title="Population Health Software Services for Health Centers "][/ut_header][ut_video_player url="https://vimeo.com/254717117"][/vc_column_inner][vc_column_inner width="1/2"][ut_header align="center" title="Chronic Care Management Software Services for Private Practice "][/ut_header][ut_video_player url="https://vimeo.com/251506278"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1595357678206{background-color: #98ccff !important;}"][vc_column width="1/2"][ut_fancy_image image="3786"][/ut_fancy_image][/vc_column][vc_column width="1/2"][ut_header title="CARE MANAGEMENT ANALYTIC REPORTING " lead_color="#000000"]Our care management software, offers healthcare reporting that provides speedy, intelligent and translatable analytics that are clear, concise and organized for better doctor & patient engagement. With our CCM Software, Doctors & Clinics are able to display, identify, and connect patient data and correlate it to better patient outcomes. [/ut_header][/vc_column][/vc_row][vc_row][vc_column width="1/2"][ut_header title="How Vigilance Health's CCM Software works:" lead_color="#000000"]ENROLLING PATIENTS & CONSET FORMS Begin by enrolling patients into our software, either with consent and patient agree forms as well as recorded consent with a Date and Time stamp so we can properly track a patients progress from the start! PATIENT CCM FOCUSED CARE PLAN ASSESSMENT: Vigilance Healths Care Management Software guides patients through personal in-house interviews which gets formulated into the patients personal CCM plan, meeting the CCM Medicaid requirements and creating the best possible outcomes for patients CHRONIC CARE MANAGEMENT PATIENT TO CARE MANGER CLOCK-IN Software logs the 20, 40, and 60 minutes required for proper CCM each month, with each chunk of data for patients easily being shared to the concurring clinic or FQHC.[/ut_header][/vc_column][vc_column width="1/2"][ut_fancy_image image="3514"][/ut_fancy_image][ut_big_icon icon_size="70" shape="square" slogan_font_weight="bold" icon="fa fa-arrow-circle-right" link="url:https%3A%2F%2Fwww.vigilancehealth.com%2Fchronic-care-management%2F|title:Chronic%20Care%20Management||"][vc_column_text css=".vc_custom_1595374511639{margin-top: -70px !important;}"]

(MORE ABOUT CHRONIC CARE MANAGEMENT)

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TERMS OF USE
Last updated July 20, 2020
 
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Vigilance Health Inc ("Company", “we”, “us”, or “our”), concerning your access to and use of the https://www.vigilancehealth.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that:  (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
 
 
1Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
5. Use any information obtained from the Site in order to harass, abuse, or harm another person.
6. Make improper use of our support services or submit false reports of abuse or misconduct.
7. Use the Site in a manner inconsistent with any applicable laws or regulations.
8. Use the Site to advertise or offer to sell goods and services.
9. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
10. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
11. Delete the copyright or other proprietary rights notice from any Content.
12. Attempt to impersonate another user or person or use the username of another user.
13. Sell or otherwise transfer your profile.
14. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
15. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
16. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
17. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
18. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
19. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
20. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
21. Use a buying agent or purchasing agent to make purchases on the Site.
22. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
23. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
 
USER GENERATED CONTRIBUTIONS
 
 
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
 
 
1.  The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party. 2.  You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use. 3.  You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use. 4.  Your Contributions are not false, inaccurate, or misleading. 5.  Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. 6.  Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). 7.  Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. 8.  Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another. 9.  Your Contributions do not violate any applicable law, regulation, or rule. 10.  Your Contributions do not violate the privacy or publicity rights of any third party. 11.  Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner. 12.  Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors; 13.  Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap. 14.  Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Any use of the Site in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site.
 
 
CONTRIBUTION LICENSE
 
 
You and the Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you. 
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
 
SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
THIRD-PARTY WEBSITE AND CONTENT
The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
 
SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
 
PRIVACY POLICY
 
We care about data privacy and security. Please review our Privacy Policy: https://www.vigilancehealth.com/privacy-policy/By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.
 
 
 
 
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.  
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.
DISPUTE RESOLUTION
 
Any legal action of whatever nature brought by either you or us (collectively, the “Parties” and individually, a “Party”) shall be commenced or prosecuted in the state and federal courts located in Calabasas, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose.
CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
DISCLAIMER
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means. 
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
CONTACT US 
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: 
Vigilance Health Inc
__________
United States
Phone: (805) 823-0981
contact@vigilancehit.com
 

TERMS OF USE Last updated July 20, 2020   AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and V...

PRIVACY NOTICE

Last updated July 20, 2020

Thank you for choosing to be part of our community at Vigilance Health Inc (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at contact@vigilancehit.com.

When you visit our website https://www.vigilancehealth.com/ (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.
  • Location Data. We collect information data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
 

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at contact@vigilancehit.com and be sure to include your name, testimonial location, and contact information. 
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website. 
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent. 
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. 
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention). 
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. 
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below). 
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose. 
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. 
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. 
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Website from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@vigilancehit.com.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).  

 

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@vigilancehit.com or by post to:

Vigilance Health Inc 
__________
__________
United States

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

PRIVACY NOTICE Last updated July 20, 2020 Thank you for choosing to be part of our community at Vigilance Health Inc (“Company”, “we”, “us”, or “our”). We are committed to protecting y...

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